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The project involved refurbishing the Palm Court public area, including the bar and F&B space beneath its distinctive vaulted ceiling, within a fully operational luxury hotel. Maintaining the high standards expected by guests while construction works were undertaken presented a key challenge, requiring careful planning to minimise noise, disruption and operational impacts. At the same time, the client required tight budget control and a realistic programme, with a simplified phasing strategy that would allow the hotel to continue operating throughout the refurbishment.

G&T provided Cost Management and Employer's Agent services, working closely with the client and project team to develop a practical programme and clearly defined phasing strategy. This approach enabled the refurbishment works to be carried out in stages, allowing the hotel to remain operational while construction progressed. Through proactive cost planning, procurement support and ongoing budget monitoring, we helped maintain financial control while coordinating with contractors and hotel operations teams to carefully manage site logistics and minimise disruption to guests and staff.

The completed refurbishment has revitalised the Palm Court, delivering a restored and contemporary public area that supports modern hospitality demands while retaining the character of the original space. The enhanced bar and F&B environment, alongside improvements to the vaulted ceiling area, has elevated the guest experience within one of the hotel’s most distinctive settings. Delivered through careful phasing and robust cost control, the project was completed with minimal disruption to hotel operations, providing a refreshed and functional space that supports the Sheraton’s ongoing hospitality offering.